Our FAQ section is divided into three parts:

General Questions, FAQ on empty Cartridge Program, and FAQ on E-Waste; please refer to the category of interest to you.

General Questions:

Q. What is an OEM Equivalent or Fully Remanufactured/Recycled Inkjet cartridge?

A. OEM Equivalent Remanufactured Inkjet Cartridges (often called Recycled Inkjet cartridges by HP and Lexmark) are used inkjet cartridges that have been fully reconditioned,  refurbished and refilled with Ink that matches the original OEM pigment, consistency and colour as closely as possible, without interfering with any patents or copyrights held by their respective owners. This type of Cartridge Remanufacturing is not to be associated with the “Drill & Fill” operations you might find locally in some of the shopping mall Kiosks etc. these generally use only a few types of inks on many occasions you will see only 6xcolors available to fill all cartridge types. Consider that HP and Lexmark use a different ink for almost every printer they make it is simply impossible to find say one black that is compatible with all printer types. You can be almost guaranteed inferior results in terms of print quality and possibly blocked printer heads etc.

Our high quality recycling procedure uses only once used cartridges. The cartridges are first inspected for any wear and tear; if any sign of this is evident the unit is discarded immediately. The cartridges that do pass the initial test will then be drained of any residual ink and flushed with special cleaning fluid. The print head is checked to make sure it is in perfect condition, then print tested before re-packing the cartridge. This procedure is all done using the very latest inkjet remanufacturing equipment, in a controlled manufacturing environment using vacuum fillers, and the finest made in the USA ink. The reasons to remanufacture or recycle the cartridges, especially for HP and Lexmark cartridges are two fold: Economic and Environmental issues. Because these cartridges are usually made with built in print heads and the print head is under the protection of the international law of copyright, no compatible cartridges are legally available. In addition, because these cartridges are strictly price controlled by the original manufacturer, the OEM cartridges are relatively more expensive. Certainly, recycling inkjet cartridges also helps the environment by reducing the amount of the garbage, saving some of the Earth’s resources.

What is a remanufactured/Recycled Toner cartridge?

An OEM Equivalent remanufactured Laser toner cartridge or Recycled Laser / Toner cartridge (usually for HP, Canon, Brother and Lexmark laser printers) is a previously once used laser cartridge that has been fully reconditioned, refurbished then filled using the finest equivalent laser toner available. A remanufactured Laser cartridge (any brand), means a cartridge that has been fully dissembled, all critical worn parts replaced with new components (i.e. Drum. Blades etc.), then refilled with quality toner powder and test printed.

These replacement cartridges are as good as the OEM cartridges. We supply these cartridges to 90% of our customers, a list of existing customer referrals are available by request. OEM stands for Original Equipment Manufacturer and generally refers to the printer manufacturer. All our products are guaranteed and are manufactured to a very high standard. Your satisfaction is 100% guaranteed.

Q. Will I get the same number of pages from your Remanufactured OEM Equivalent Cartridges?

A. We guarantee you will get at least the same number of printed pages from our inkjet and laser cartridges as you will get from an original OEM cartridge. Our customers are reporting many, many more pages of print per cartridge over their OEM inkjet cartridges. Most of our Inkjet and laser cartridges are High Yield equivalents. Anything between 10% to 50% more pages is quite normal.


Q. Would the use of a compatible or OEM equivalent remanufactured inkjet or laser toner cartridges void the printer warranty?

A.Under US laws, Magnusson-Moss Warranty Federal Commission Improvement Act (Subparagraph C, section 101), the manufacturer is prohibited from voiding the warranty if the user makes use of compatible and/or remanufactured cartridges. Canadian customers are protected under the section 77 of Canadian Competition Act.

 FAQ on Empty Cartridge Program:

Q. Are there any fees to join?

A. No!

Q. Do we have to be part of a school or a charity to recycle?

A. No! This program is for every one to use.

Q. How much money can our organization generate from your collection program?

A. It’s up to you. Reach out to as many supporters as possible in collecting empty inkjets, laser cartridges. The more you collect, the more you will earn.

Q. How do we send in our empty cartridges?

A. Please contact our office at 1.800.263.7967 or Email us at info@imsinkspot.com for more information.

Q. Can we use our own boxes for packing items?

A. Yes, however, please make sure they are securely packed in these boxes. Ideally we would like you to return all items in their own original packaging. As we now pay for cardboard disposal, ideally we would prefer for multiple toners to be securely packed together within one box.

Q. When do we get paid?

A. For recycling, once we receive the cartridges, we will sort and inspect them after which a donation or credit to your account will be issued within 30 days from receiving them. If you prefer to wait until you build up $20 or more in credit, we will issue you a cheque.

Q. Is this an ongoing program?

A. Yes. This is an ongoing program you can do month after month, year after year.

Q. Why are you paying us for this stuff?

A. Most brand-name cartridges can be remanufactured and reused. And anything, even after it’s no longer working, can be recycled for its metal and plastic content. This is why we encourage you to send us all your cartridges, even ones that are not eligible for payment.

Q. Where can I get more questions answered?

A. Email us info@imsinkspot.com or contact 1.800.263.7967

FAQ on E-Waste:

Q. What exactly is E-Waste?

A. E-Waste stands for electronic waste.  This includes monitors, keyboards, mice, computers, TV’s, phones, and micro-waves. Etc. etc.

Q. Is there a charge for dropping off E-Waste?

A. No